AI that works behind the scenes, so you don't have to
Four AI systems built into Appointmint answer clients on WhatsApp, draft your reports, transcribe your sessions, and support your team - all learning your business as you use it.
How each AI feature is available depends on your plan - no separate app, no extra setup to use them. See plans and pricing
One platform, four AI teammates
Each one plugs into a different part of your day - together they remove hours of admin work every week.
WHATSAPP RECEPTIONIST
A receptionist who never takes a coffee break
Mintu is Appointmint's AI receptionist. It talks to your clients on WhatsApp, in natural language, to confirm appointments, handle cancellations, and answer common questions - freeing your team from repetitive messages.
- Confirms and reminds clients automatically, with no manual calls
- Rebooks or cancels according to the rules you configure
- Answers questions about services, prices and availability instantly
- Speaks Portuguese, English and French, and keeps learning your business
Use your own WhatsApp number
Connect your business's WhatsApp Business number to Appointmint in minutes. Messages stop going out from Appointmint's shared number and start going out under your name.
- Clients see your business name and number as the sender
- No shared queue - your delivery doesn't depend on other businesses
- Client replies come straight to you
IN-APP AI HELPER
Draft reports and forms in seconds, not minutes
In Appointmint's Reports and Forms settings, the Create with AI button drafts a template's field structure from a short prompt - so your team starts from a draft instead of a blank page.
- Drafts a report or form template's structure from a short prompt
- Regenerate or refine the draft with a new instruction
- Keeps your tone and structure, and you always review before saving the template
- Available in Settings, for both Report and Form templates
AI APPOINTMENT SCRIBER
It listens to the session. You focus on the client.
Turn on the AI Scriber before an appointment and it listens, transcribes, and fills the report for you in real time - so you can look at your client instead of typing notes.
- Listens to and transcribes the appointment as it happens
- Fills the report's fields live, structured and ready to review
- Produces an internal AI summary for quick handoffs between professionals
- The transcript and summary stay private to your account - the recording itself isn't stored
VIRTUAL SUPPORT ASSISTANT
A support agent that already knows your account
The support assistant answers your team's questions using Appointmint's knowledge base and your account's own context - plans, settings, appointments - so answers are specific, not generic.
- Searches the knowledge base to answer how-to questions instantly
- Understands your plan, settings and data to give specific answers
- Available inside the app whenever your team needs help
- Knows when to escalate to a human - live chat or a support ticket, automatically
Appointmint AI
An assistant that knows when to call in your team
The support assistant answers using your account's context, and when a question needs a person - an urgent case, a change request, or an account-specific issue - it opens live chat or files a support request automatically.
Frequently asked questions
Are AI features included in my Appointmint plan?+
It depends on the feature and your plan: some are included from a certain tier up, while others - like the Mintu WhatsApp receptionist - are available as an add-on. Check the Pricing page to see what's included in each plan.
Which languages does the AI understand?+
Portuguese, English and French today, with more languages on the way.
Does the AI Scriber store the recording of my appointment?+
No. The AI Scriber processes the appointment's audio to generate the transcript and summary, but the recording itself isn't stored - only the transcript and summary are kept, privately, in your account.
Can I review what the AI writes before it's saved?+
Always. Every report, form or filled field generated by AI is a draft you review and confirm before it's saved.
Does Mintu replace my reception team?+
No - it handles the repetitive, high-volume messages (confirmations, FAQs, simple reschedules) so your team can focus on the calls and conversations that need a person.
Can the support assistant make changes for me?+
No. The support assistant answers using your account's context and, when needed, connects you to a live agent or opens a support ticket on your behalf - but configuration changes are always made by you or by our support team.
Can I configure Mintu's schedule and personality?+
Yes. You can set the hours Mintu responds on WhatsApp - for example, only outside your clinic's opening hours - and shape its personality, giving it more context about your business for on-brand replies.