AI that works behind the scenes, so you don't have to
Four AI systems built into Appointmint answer clients on WhatsApp, draft your reports, transcribe your sessions, and support your team — all learning your business as you use it.
Included in every Appointmint plan. No extra setup, no separate app.
One platform, four AI teammates
Each one plugs into a different part of your day — together they remove hours of admin work every week.
WHATSAPP RECEPTIONIST
A receptionist who never takes a coffee break
Mintu is Appointmint's AI receptionist. It talks to your clients on WhatsApp, in natural language, to confirm appointments, handle cancellations, and answer common questions — freeing your team from repetitive messages.
- Confirms and reminds clients automatically, with no manual calls
- Rebooks or cancels according to the rules you configure
- Answers questions about services, prices and availability instantly
- Speaks Portuguese, English and French, and keeps learning your business
IN-APP AI HELPER
Draft reports and forms in seconds, not minutes
In Appointmint's Reports and Forms settings, the Create with AI button drafts a template's field structure from a short prompt — so your team starts from a draft instead of a blank page.
- Drafts a report or form template's structure from a short prompt
- Regenerate or refine the draft with a new instruction
- Keeps your tone and structure, and you always review before saving the template
- Available in Settings, for both Report and Form templates
AI APPOINTMENT SCRIBER
It listens to the session. You focus on the client.
Turn on the AI Scriber before an appointment and it records, transcribes, and fills the report for you in real time — so you can look at your client instead of typing notes.
- Records and transcribes the appointment as it happens
- Fills the report's fields live, structured and ready to review
- Produces an internal AI summary for quick handoffs between professionals
- Recordings and transcripts stay private to your account
VIRTUAL SUPPORT ASSISTANT
A support agent that already knows your account
The support assistant answers your team's questions using Appointmint's knowledge base and your account's own context — plans, settings, appointments — so answers are specific, not generic.
- Searches the knowledge base to answer how-to questions instantly
- Understands your plan, settings and data to give specific answers
- Available inside the app whenever your team needs help
- Knows when to escalate to a human — live chat or a support ticket, automatically
Appointmint AI
An assistant that knows when to call in your team
The support assistant answers using your account's context, and when a question needs a person — an urgent case, a change request, or an account-specific issue — it opens live chat or files a support request automatically.
Frequently asked questions
Is the AI included in my Appointmint plan?+
Yes. The WhatsApp receptionist, in-app AI Helper, AI Scriber and support assistant are built into Appointmint — there's no separate app or extra setup to use them.
Which languages does the AI understand?+
Portuguese, English and French today, with more languages on the way.
Does the AI Scriber record and store audio?+
Yes, recordings and transcripts are processed to fill your report and are kept private to your account.
Can I review what the AI writes before it's saved?+
Always. Every report, form or filled field generated by AI is a draft you review and confirm before it's saved.
Does Mintu replace my reception team?+
No — it handles the repetitive, high-volume messages (confirmations, FAQs, simple reschedules) so your team can focus on the calls and conversations that need a person.
Can the support assistant make changes for me?+
No. The support assistant answers using your account's context and, when needed, connects you to a live agent or opens a support ticket on your behalf — but configuration changes are always made by you or by our support team.